Insurance and Smoke Damage Claims

California Department of Insurance:
Guidance on filing claims for fire and smoke damage, and information about special disaster relief coverage. Website: California Department of Insurance
https://www.insurance.ca.gov

National Association of Insurance Commissioners (NAIC):
Resources for navigating insurance claims after natural disasters.
Website: NAIC Disaster Resources
https://www.naic.org

Policyholders:
Support for consumers navigating insurance claims and related issues.
Visit UPHelp.org.

Statewide legal assistance hotline: 888-382-3406.
Disaster legal services for anyone impacted by the wildfires.
No hours because it takes messages.
No income limits; free to everyone. 
 
Disaster Legal Services California: Comprehensive information and legal resources for wildfire survivors, including help with insurance, housing, and consumer protection.
Visit DisasterLegalServicesCA.org.

GREAT RESOURCE:

Through our Roadmap to Recovery® program, you can access free, trustworthy help navigating the process of returning to a wildfire damaged area, repairing and replacing damaged and destroyed property, and collecting all available insurance funds. If your property is damaged or was destroyed, our guidance is here to help you get started on the road to recovery, make good decisions and keep moving forward.

Smoke Damage to Your Home:

Advice:
We consulted with a few attorneys immediately after the fire about our partially burned situation. They told us that dealing with smoke damage only is very difficult with insurance agents and that you should spend the money and hire a licensed hygienist to survey your damages and the livability of your home. (Because we had a combination of fire, water and smoke damage, we never had an issue with our insurance being not willing to pay for new flooring, dry wall, carpet, insulation, etc.—the issue was how much they were willing to pay to replace those things.)

Companies like Servpro and ServiceMaster also handle the smoke damage repair to the actual dwelling, versus personal property. I have heard good things about this from others who have done so. We still aren’t to the point in the building repairs to need their services. You want to make sure to fight with your insurance about getting your insulation replaced as part of this process. Thirteen months after the fire, our contractor was finally able to open up the ceiling in unburned areas of the home to prepare for the sprinkler lines (see building code upgrades).

THE HOUSE SMELLED LIKE SMOKE ALL OVER AGAIN. The smoke got into our insulation in unburned areas of the home even though we do not have an attic or central AC/heat vents. But, it would probably cost $100,000 to remove and replace the rest of our dry wall and insulation, and our repair costs have already exceeded our insurance coverage on the dwelling. We had to roll the dice. Some homes still standing in Fountaingrove—houses that did not have any fire damage to the structure—had issues with smelly insulation and had to have the repair done twice. Same with ozone treatments to try to get the smoke out of their drapes and carpets. Review your policy.  Ask Uphelp for advice. You are probably entitled to replacement if the damage is there.

Here’s a list of structural items that should be inspected by a third-party hygienist and a contractor with smoke damage expertise to determine if they can be restored via cleaning or if they need to be replaced:

• Walls (Our walls had to be sealed with smoke blocker and then repainted)
• Wood cabinetry and flooring (All of our wood cabinets in the house that survived the fire had to be resealed and/or painted. Our floors were water and smoke damaged, so they had to be replaced)
• Drapes and window treatments (Depending on how these are attached, they may fall under Dwelling A versus Personal Property. Either way, something that’s all fabric like drapes might be able to be cleaned with harsh chemicals, but anything with plastic likely needs to be thrown away)
• Carpets (I haven’t heard of anyone yet that was able to save their carpets and remove the stink with cleaning.)
• Insulation in attic and crawl space
Window screens (if they have any plastic on them)